Customer Support
Technical Support
Pillar Technical Support is dedicated to delivering the support your enterprise needs to maximize your Pillar investment. Our technical support portfolio includes:
• Integrated fault analysis
• Hardware and software technical assistance
• 24/7 phone, email and web support
• Remote problem notification
Field Support
At Pillar, we know the value of delivering fast and effective onsite assistance. Under our premium customer support plan, Pillar's field services team comes right to you, right when you need it, providing:
- Onsite support and system diagnostics
- System upgrades and parts replacement
- Field engineering and problem resolution
Pillar is partnering with Anacomp™ to extend our reach and bring your support to even higher levels.
Online Support
Pillar provides customers with an easy-to-use web portal for 24-hour secure access to:
- Manage account information
- Log and track service requests
- Access technical education
- Download software upgrades
With technical support at your fingertips 24-hours a day, 7 days a week, customers with an active warranty or premium service contract can register for access today or log in if already registered.
Education and Documentation
Pillar Data Systems™ offers training courses and documentation that provide the skills and tools necessary to set up, manage, and support your system. Instructor-led and eLearning courses, supplemented by web seminars, provide information for optimizing the performance and effectiveness of your Pillar system. From concepts to procedures, the documentation walks you through system tasks. Whether you are a novice or veteran, our education and documentation provide the information you need.
Contact us at education@pillardata.com or call 1.877.4PILLAR and select the "Training" option.
Warranty and Offerings
Pillar gives you the power to choose the best combination of services to help you cost-effectively implement and operate your storage system. Our three-year factory hardware and 90-day software warranty is included in the product price and applies to all new system-level products and upgrades.
*4 Hour service is limited geographically. Contact your local Pillar Sales representative for more information.
RMA Material Packaging and Routing Instructions
The Pillar Customer Portal is an integral part of our overall storage solution. Pillar customers with an active warranty or premium service contract can download the latest software releases and patches; submit and track support cases; review their product configuration, service contracts, and warranties; obtain returns repackaging and routing instructions and access links to other important sources of information. |
North America
